We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Exchange collection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://exchange-collection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For this money is super. True holes are not processed, around (i'm about the lace). After washing the machine stars lightened. But they sit very beautifully. For this money will go in the sand to play and ride on the slide
17 May 2019 09:59
The height of the child is 92 cm long. the pants are narrow. On dense children, the legs will be like leggings in the bottom. where the priest, freely, especially well under the diaper. we have a stock of about 7 cm long. at the bottom a little collected but due to the fact that they look narrow look good. for a summer evening is excellent. laces acting. but the holes for the laces are not processed. we really like it. comfortable. i recommend
11 May 2019 14:07
Pants super!!! Delivery to belarus 2,5 weeks. The size grid corresponds. Color as in the photo from the store. I recommend the product.
10 May 2019 05:15
Strange sizes send, before that took also t4 (110r), gray pants, but green for some reason on as much as 5 smaller, green 60 cm. Quality is different... gray thicker and feel more pleasant. But in general, beautiful, look cool, took with a margin, so we are normal, maybe someone's feedback will be useful!
9 May 2019 09:58
120 ugiui Tiko.
8 May 2019 06:07
Fast shipping. Thin, pleasant to the touch, for the summer will be good! I think i'll order more. On the growth of 100 there is a reserve
7 May 2019 12:56
Pants liked, ordered this size for a thin boy 97 cm, based on the size grid, as a result sat perfectly, but the size is larger too would be normal. Pants are not blue, but absolutely black, the stars are not very bright, due to this grayish shade. In general, good pants, look very fashionable and my son liked! The parcel was a month before st. petersburg
6 May 2019 03:13
Good! I recommend. The parcel is very fast!
3 May 2019 02:22
Very cool. Good qualitatively. Workmanship wporządku. Soft and comfortable
30 Apr 2019 04:58
The parcel came quickly. On the growth of 102 cm took 6 t 120 cm. They sat well. Not big. Quality is good.
30 Apr 2019 04:54
2 t on growth 80-86 very long, will remain for the next year. Quality is good, you like
29 Apr 2019 19:54
Quality good took 3 t for 2 years, pants are long. And narrow more will go for girls like leggings
29 Apr 2019 12:59
Very thin, qualitatively sewn
29 Apr 2019 08:12
Panties super. 4 t for 95 growth is ideal. Came quickly, tracked.