We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Exchange collection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://exchange-collection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous set! Everything is super, took on growth, for 12 months, we are now 7-great. The order took 1,5 months! But the goods are lovely
23 May 2019 13:29
The quality is excellent, all as in the photo, quickly enough came
17 May 2019 18:22
Very beautiful and quality bodik
15 May 2019 14:07
It is beautiful and of good quality
10 May 2019 02:05
Super!! very satisfied!
9 May 2019 02:46
8 May 2019 16:21
It’s very cute in person and the colour, style is exactly as pictures. The only reason I take away a star is because there’s no buttons on the bottom to change diaper, so you will have to strip her off to change diaper. Otherwise I love the headband and the whole outfit, very cute. Thanks
6 May 2019 02:02
Swimsuit of good quality bright took my daughter for 3 months a little more in the summer will be norms
3 May 2019 12:48
Very nice quality. Would order again
1 May 2019 23:40
Its so perfect! I'll add pic.soon
29 Apr 2019 13:17
It took a while but it was worth the wait. I recommend!
27 Apr 2019 13:17
Nice material also OK By the way at the bottom is no ticking four... Diapers when, should peel off one.
24 Apr 2019 23:46
The quality is good, the bandage is even packed in a separate bag. There are no buttons between the legs if anyone is important
24 Apr 2019 18:04
Very well made! Super cute a little big but my baby is also small so probably pretty true to size
23 Apr 2019 19:37
Super goods came for a month, the size matches, the quality is good, sewn neatly, the material is satin. Very advise!!! My daughter is almost a year old, wears 80 size.