We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Exchange collection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://exchange-collection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good, the threads do not stick out. Delivery is fast. This money is worth it.
25 Apr 2019 11:08
Thank you, came panties quickly, warm, but so far great. Daughter 2 years old height 86-92 took 24 m
13 Apr 2019 04:08
Pants came quickly, inside fluffy. Well, on such a little cool weather, spring will do.
11 Apr 2019 21:16
Ordered on 29 Mar, arrived in Singapore on 11 April. Excellent quality. I would recommend! Thanks!
16 Mar 2019 01:48
Cool panties. My daughter ordered a size of 18 m for 10 months. Now of course large, but in the autumn we will already wear it for sure. I advise the store to get everything very quickly. In the volgograd region for 2,5 weeks everything came. Thank you very much, we will order more.
25 Feb 2019 13:58
Panties are cool, but! one pants is shorter than the second and it is very noticeable!
11 Feb 2019 04:40
Slightly does not match the size, but returned some money
21 Jan 2019 05:33
Excellent quality, the seams are even, there is no smell, warm. The height of 74 cm is a bit too big, but not critical, just made more lapel (on the pants size s, on the package 6). In soligorsk (belarus) for 33 days.
20 Jan 2019 14:03
Good panties, took for 18 months-we just (81 cm)
16 Jan 2019 12:34
8 Jan 2019 09:00
pants ordered 23.11 arrived 08.01, trousers consistent with the description warm in the middle size like the European one minus drawstrings that are just a decoration, I recommend
6 Jan 2019 11:02
Warm, soft and comfortable pants. Good quality!
4 Jan 2019 11:14
Pants of excellent quality, warm, i'll pour the most, the child of 1,5, another 1 season is enough, i think.